The Spice Room Privacy Policy

The Spice Room LLC dba The Spice Room ("The Spice Room," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit thespiceroom.cc, create an account, book a class, purchase a membership or product, participate in classes or events, communicate with us, or otherwise use our website, booking platform, mobile applications, and studio services.

By accessing our website, creating an account, booking a class, making a purchase, signing a waiver, submitting information, or otherwise interacting with The Spice Room, you acknowledge that you have read and understand this Privacy Policy and consent to the practices described herein.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

Depending on how you interact with The Spice Room, we may collect the following categories of personal information:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Mailing address

  • Date of birth

  • Emergency contact information

Account & Booking Information

  • Account information

  • Membership status

  • Purchase history

  • Class bookings

  • Waitlist activity

  • Attendance history

  • Preferences and account settings

Payment & Transaction Information

  • Billing information

  • Payment details processed through our third-party payment providers

  • Purchase amounts

  • Transaction history

  • Refund, exchange, cancellation, and chargeback activity

Studio Participation Information

  • Signed waivers and acknowledgments

  • Health or injury information you voluntarily provide

  • Pregnancy or postpartum disclosures you voluntarily provide

  • Participation in specialty programs, workshops, private training, or Spice Camp™

  • Incident reports

  • Customer support communications

Retail & Service Information

  • Merchandise purchases

  • Return and exchange activity

  • Gift card purchases and redemptions

  • Customer service requests

Device & Website Usage Information

When you visit our website or use our digital services, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring websites

  • Pages viewed

  • Clickstream data

  • Date and time of access

  • Cookie and similar technology information

Communications

If you communicate with us, we may collect:

  • Emails

  • Contact form submissions

  • Text messages

  • Customer service inquiries

  • Survey responses

  • Marketing preferences

Media & User Content

We may collect photographs, videos, testimonials, reviews, social media interactions, or other content that you voluntarily submit to The Spice Room or authorize us to use.

2. How We Collect Information

The Spice Room collects personal information from a variety of sources depending on how you interact with us.

We may collect information:

  • Directly from you when you create an account, purchase a membership, book a class, complete a waiver, make a retail purchase, contact us, or otherwise provide information to us.

  • Automatically when you visit our website, use our booking platform, mobile applications, or other digital services through cookies, pixels, log files, analytics tools, and similar technologies.

  • Through our authorized booking and studio management platform, payment processors, scheduling systems, communications providers, customer relationship management tools, and other technology partners that assist us in operating our business.

  • From third-party booking partners or platforms you choose to use to reserve classes or purchase services.

  • From social media platforms or other publicly available sources when you voluntarily interact with The Spice Room or our content.

  • Through security or monitoring systems used within our studio where permitted by applicable law.

  • From referrals, gift purchases, or other individuals who provide your information in connection with services you have requested or authorized.

We collect only the information reasonably necessary to operate our business, provide our services, improve the client experience, communicate with you, and fulfill our legal and contractual obligations.

3. How We Use Your Information

The Spice Room may use the personal information we collect to:

  • Create and manage your account.

  • Process memberships, class packages, retail purchases, and payments.

  • Schedule classes, manage reservations, and administer waitlists.

  • Provide studio services and customer support.

  • Send booking confirmations, receipts, reminders, and service-related communications.

  • Communicate important updates regarding your account, memberships, purchases, or studio policies.

  • Maintain studio safety and operational integrity.

  • Process waivers, acknowledgments, and participation records.

  • Personalize your experience with The Spice Room.

  • Improve our website, services, classes, and overall client experience.

  • Detect, investigate, and prevent fraud, unauthorized activity, security incidents, or other unlawful conduct.

  • Comply with legal obligations and enforce our Terms of Service and other studio policies.

  • Send marketing communications and promotional offers where permitted by law and in accordance with your communication preferences.

We use personal information only for legitimate business purposes and only to the extent reasonably necessary to operate and improve The Spice Room.

4. Cookies & Similar Technologies

The Spice Room may use cookies, pixels, tags, software development kits (SDKs), local storage, and similar technologies to:

  • Operate and maintain our website.

  • Remember your preferences and settings.

  • Analyze website traffic and user behavior.

  • Improve website performance and functionality.

  • Measure the effectiveness of marketing campaigns.

  • Support advertising and remarketing efforts.

  • Enhance the overall user experience.

You may be able to manage or disable cookies through your browser or device settings. Please note that disabling certain cookies or technologies may affect the functionality of portions of our website or digital services.

5. Do Not Track

Some internet browsers provide a "Do Not Track" ("DNT") feature that signals your preference regarding online tracking.

Because there is currently no universally accepted standard governing how websites should respond to Do Not Track signals, The Spice Room does not currently respond to or alter its practices based on DNT browser signals.

If an industry standard for responding to Do Not Track signals is adopted in the future, we may update this Privacy Policy accordingly.

6. How We Share Your Information

The Spice Room may share personal information with trusted third parties only as necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

We may disclose information to:

  • Booking and studio management providers.

  • Payment processors.

  • Email, SMS, and communication service providers.

  • Website hosting and technology vendors.

  • Analytics providers.

  • Advertising and marketing partners.

  • Customer service providers.

  • Professional advisors, including attorneys, accountants, auditors, insurers, and consultants.

  • Government authorities, regulators, courts, or law enforcement when required by law, legal process, or to protect the rights, property, or safety of The Spice Room or others.

  • A purchaser, successor, or other entity in connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction.

The Spice Room does not sell your personal information for monetary compensation.

We require our service providers to use personal information only for the purposes for which it was provided and in accordance with applicable privacy and data protection laws.

7. Data Retention

The Spice Room retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Providing our products and services.

  • Maintaining membership and participation records.

  • Processing transactions.

  • Complying with legal, regulatory, tax, accounting, and insurance obligations.

  • Resolving disputes.

  • Enforcing our agreements and studio policies.

  • Protecting the rights, safety, and security of The Spice Room, our clients, and our business.

Retention periods vary depending on the type of information collected, the purpose for which it was collected, applicable legal requirements, and legitimate business needs.

When personal information is no longer reasonably necessary to retain, The Spice Room will securely delete, destroy, anonymize, or otherwise dispose of such information in accordance with applicable law and our internal record retention practices.



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